Warranty | Returns | Repairs

Biomark provides service and repair for the readers we distribute. If you are having problems with your equipment please contact us or fill out our RMA (Return Materials Authorization) Form. An RMA number will be issued and the reader can be sent to Biomark for evaluation. We will make every attempt to repair and return your equipment as quickly as possible.

We are happy to provide a loaner reader in order for you to be able to continue your data collection while your reader is at Biomark. Please note this on the RMA Form or ask when you call in. (208) 275.0011

 

Please use the following guidelines when sending a reader to Biomark for repair:

  1. Download any stored tag codes unless the problem prevents downloading (in which please advise us).
  2. Make a record of your particular reader settings (in servicing your reader, stored settings and data may be cleared).
  3. Ensure the reader is reasonably clean (cleaning by Biomark will incur additional labor costs).
  4. Clearly mark the RMA number on the box or mailing label.
  5. Carefully package the reader to prevent damage during transit.

 

Tips that will help prolong the life and performance of your PIT tag readers:

  1. Keep equipment clean and dry.
  2. Use the AquaPacs provided (Pocket Readers & MPR)
  3. Remove reader from AquaPac after use (Pocket Readers & MPR)
  4. Store unit in a dry location with the batteries removed (Pocket Readers & MPR)
  5. Change batteries regularly and keep an extra set with your reader (Pocket Readers & MPR)
  6. Handle and transport equipment with care.
  7. Test reader before each use.
  8. Download data regularly
  9. Replace lithium battery at least once a year or prior to each field season (FS2001F-ISO) INSTRUCTIONAL VIDEO

 

Warranty Statement

Biomark warrants that each Part or Equipment is free from defects in materials and workmanship. The warranty period for Parts and Equipment is 12-months from the date of purchase. A valid proof of purchase may be required. If you do not have a valid proof of purchase, the warranty period will be measured from the date of sale from Biomark Inc. or its Distributor.

If, during the warranty period, the Part or Equipment is not in good working order, Biomark will, at its option, repair or replace it at no additional charge.

After replacement or repair the original part or equipment will be the originating term of the warranty. The warranty does not extend to cover the repaired or replaced part or equipment. Biomark is predominantly a reseller of parts and equipment. All parts that are manufactured by someone other than Biomark are subject to the manufacturer warranty.

The warranty does not cover the repair or exchange of a Part or Equipment resulting from misuse, accident, modification, unsuitable physical or operating environment, improper maintenance, or failure caused by a product for which Biomark is not responsible. The warranty is voided by removal or alteration of Parts or Equipment identification labels.

Warranty service may be obtained from Biomark, headquartered in Boise, Idaho, by receiving a Return Material Authorization number during the warranty period. You may be required to present proof of purchase or other similar proof of warranty entitlement. You are responsible for any associated transportation charges, duties and insurance between you and the Biomark facility. Biomark will ship warranty repaired or replacement parts and equipment Duty Prepaid (DDP) and will pay for standard return shipment.

 

RETURNS

No returns or refunds can be issued on project related purchases and special orders. All sales are final for tags sold in partial units. Returns of vials with broken seals will not be accepted. Biomark’s standard warranty applies. All returns are subject to prior approval and may be subject to a 20% restocking fee. Please call us with any questions or concerns.